Refund policy

Love it or Return it GUARANTEE that's how confident we are that you and your horse will love it! 

30-day return policy, which means you have 30 days after receiving your item to either email info@horspa.com or complete a self-serve return

CLICK HERE to request a return and/or a refund.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@horspa.com

CLICK HERE to request a return and/or a refund.